Refund & Returns Policy

 

Refund Policy

We have a no refunds policy; we offer a very affordable Sample Pack so that customers can try out strains in case they are concerned about our products.

We guarantee your order will get to your door and provide tracking for our customers.

 

Return Policy

We do not accept returns. However, we are here to help with any problem that arises with your order. Please contact our customer service team and we will make it right in any way we can.

FDA Requirements

Because some states and counties within some of those states have Kratom products banned. We have the right to not ship to those states. For reference: These products are not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana). If you have any questions, please give us a call at 919-973-1010. We will update this page as legal achievements happen, but for best up to date information please visit https://www.americankratom.org/aka-in-your-state